AI Fundamentals Module 5
AI Functions in Dynamics 365

In this module, participants explore how artificial intelligence enhances the intelligence and efficiency of the Dynamics 365 platform. The session highlights features such as sales forecasting, automated customer interactions in customer service, text recognition in forms, and AI-powered insights into business processes. Through practical examples, the module demonstrates how integrating AI into CRM and ERP systems enables companies to make more informed decisions and optimize workflows.
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Meet the instructor

Rene Gayer

Rene Gayer is the CEO and founder of Learn4D365, the global, leading marketplace for Dynamics 365 online courses with over 10,000 students worldwide. Previously, he founded MBS-TRAINING, a leading training partner in the DACH region, and entered the ERP industry in 1998, bringing over 25 years of experience to the field. For 15 years, Rene was recognized as a Microsoft MVP and is now a proud honorary member of the MVP Alumni Club. Additionally, he is a keynote speaker, a pioneer in innovative learning methods, and an advocate for exploring new technologies such as artificial intelligence.
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