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Dynamics 365
Customer Service
Beginners Course [2025]
The beginners course for Dynamics 365 Customer Service provides first insights about managing customers requests.
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17 Videos
Detailed content on the topic of Customer Service
3 Chapters
Thematically distinct units
Transcripts
Our videos provide an accurate transcript for reading and following along
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Meet the instructor - AI BASED ON
Gerald Steurer-Pernsteiner
Gerald Steurer-Pernsteiner is the Chief Executive of CRM to Start and a Dynamics 365 Trainer at Learn4D365. He has over 8 years of experience with Learn4D365 and specializes in Microsoft CRM technologies. Gerald brings extensive expertise in Microsoft Dynamics CRM project management, consulting, and development. He holds a Master of Science in Engineering from Fachhochschule Technikum Wien and has been recognized for his skills in .NET and Microsoft CRM.
Patrick Jones - Course author
Learn4D365® is your all-in-one online learning platform designed to help you achieve your Dynamics 365 learning goals. With tailored content, structured learning paths, and a course creation platform, you'll gain the knowledge and resources necessary to excel in your role—all in one place.
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