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Dynamics 365
Customer Service
Beginners Course [2025]
Gain insights about using Customer Service to handle customer requests. The course takes you from zero up to the ability to use the software reliably on your own and integrate these learnings into your own workspace.
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17 Videos
Detailed content on the topic of Customer Service
3 Chapters
Thematically distinct units
Transcripts
Our videos provide an accurate transcript for reading and following along
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Meet the instructor - AI BASED ON
Gerald Steurer-Pernsteiner
Gerald Steurer-Pernsteiner is the Chief Executive of CRM to Start and a Dynamics 365 Trainer at Learn4D365. He has over 8 years of experience with Learn4D365 and specializes in Microsoft CRM technologies. Gerald brings extensive expertise in Microsoft Dynamics CRM project management, consulting, and development. He holds a Master of Science in Engineering from Fachhochschule Technikum Wien and has been recognized for his skills in .NET and Microsoft CRM.
Patrick Jones - Course author
Learn4D365® is your all-in-one online learning platform designed to help you achieve your Dynamics 365 learning goals. With tailored content, structured learning paths, and a course creation platform, you'll gain the knowledge and resources necessary to excel in your role—all in one place.
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